Modern Customer Happiness Management


This course is designed for the front liners and branch managers who are dealing with customers on daily basis, it focuses on the customer overall experience whilst receiving government services. Our consultant will transfer the full awareness concerning the customer journey mapping, customer segmentation, and customer and employee happiness. After this course, you will be able to deliver world-class service to your customer.


  • Category: Training Services
  • Duration: 12:00 Hours
  • Address: Dubai - United Arab Emirates (Map)
  • More Info: • In-house Training at your preferred location. • Training in a 4/5 starts hotel for additional fees includes a coffee break.

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Description

Course outlines:

  • Customer journey mapping
  • Customer and employee happiness
  • Brief about 7 stars rating system program
  • Steps to deliver world-class customer service
  • Public awareness of the service details
  • Government front liners protocol
  • Leading customer loyalty